Terms of Service — Petlings

These terms are an agreement between you and CodeWisp Inc. ("we", "us") for the Petlings game, its online services and this website. By playing Petlings you agree to them. Our Privacy Policy explains how we handle your information.

For the iOS app, Apple's Licensed Application End User License Agreement also applies. These terms add to it and don't take away any rights it gives you.

1. Who can play

Petlings is for people aged 13 and older. If you are under the age of legal adulthood where you live, a parent or guardian must agree to these terms for you and approve any purchases. These terms don't override parental controls or age restrictions.

2. Your account

You can play without an account. If you sign in with Apple or Google, keep that account secure. You are responsible for activity on your account. If your progress is saved only on your device, you can lose it by erasing the app's storage or replacing your save. Sign in for a cloud save if you want to be able to recover it.

3. Your license to play

We give you a personal, non-exclusive, non-transferable, revocable license to use Petlings for your own non-commercial entertainment. We and our licensors own the game, including its characters, art, music, and software. Do not:

copy, modify, or distribute the game, or reverse engineer it, except where the law allows this
use cheats, bots, automation, or exploits, or tamper with saves, purchases, ad rewards, or the leaderboard
sell, trade, or transfer accounts, progress, or virtual items
interfere with or overload our services, or try to access data that isn't yours

4. Purchases and virtual items

All purchases are optional. You buy them through Apple in-app purchase, and each one needs your App Store confirmation. The price and currency shown by the App Store apply. Current products are one-time purchases, not automatically renewing subscriptions.

Diamonds and other virtual items can only be used in Petlings. They have no cash value, can't be exchanged for money, and can't be sold or transferred to other players. Purchased diamonds don't expire over time. Virtual items are a license to use content, not property you own.

Random items. Eggs and forging show their possible outcomes and odds before you commit. You can get duplicates. Odds for ordinary eggs can improve with your upgrades before you place an egg. Premium market eggs use the fixed odds shown for them. Buying diamonds doesn't guarantee any particular random result.

Instant Rewards pass. This one-time purchase covers the rewards listed with it for as long as we run those services. While your pass is verified, every story battle victory pays out twice, automatically. The pass does not remove every ad, and cooldowns, eligibility rules, and online verification still apply.

Restoring and refunds. To recover eligible one-time purchases and anything still waiting to be delivered, use Settings → Restore purchases. Consumables you have already spent are not restored. If a purchase doesn't arrive, restore first, then email us the product name and transaction reference; please don't buy it again. Apple handles refunds, which you can request at reportaproblem.apple.com. Any refund or withdrawal rights the law gives you still apply. There is no blanket "all sales final" rule.

5. Rewarded ads

Watching an ad is always optional. Rewards are given only after the ad network and our server verify that you watched it. Rewards may be unavailable, for example when no ad is available or your region limits ads. We don't guarantee that an ad will always be available.

6. Player names, content and conduct

Player names must be 3 to 20 characters. They must not be offensive or impersonate anyone, and must not include personal contact details. We may reject, reset, or remove any name or content that breaks these terms.

Don't post or submit anything unlawful, abusive, hateful, sexually exploitative, infringing, or that invades someone's privacy. Don't abuse payment or reward systems. You keep whatever rights you have in content you create. You allow us to use it only as needed to run the features you use, such as cloud saves, sharing, and support.

Some pets, art, and sounds are generated with AI. We review generated content, but it can be imperfect. Please report anything inappropriate to petlingsgame@codewisp.ai. We don't promise that you own AI-generated content or have exclusive rights to it.

7. Leaderboard

Leaderboards rank players by progress recorded on our server. The Egg Leaderboard runs in weeks from Monday 00:00 UTC. Each week, when you hatch your first egg of the week, you join a group of up to 50 players who have hatched a similar number of eggs overall. From the week starting Monday, October 19, 2026, when a week ends, the players ranked 1st, 2nd and 3rd in each group receive 100, 50 and 25 diamonds, collected in the game while signed in to the same account. A live event's leaderboard runs for the event; when it ends, the players ranked 1st, 2nd and 3rd receive 500, 250 and 100 diamonds, collected the same way. Ties go to the player who reached the count first. We may remove entries, reset rankings, withhold or reverse prizes, or remove players from a leaderboard for cheating or abuse.

8. Suspension and termination

If you break these terms, we may suspend or restrict your access, remove content, or reverse items obtained through cheating or fraud. We will act in proportion to the problem, give reasons where the law requires, and tell you how to appeal. You can stop playing at any time and delete your account from Settings.

9. Changes to the game and these terms

We update Petlings over time. We may add, change, or remove features and content, and online services may sometimes be unavailable. If we make a material change to these terms or stop offering a paid feature, we will give reasonable notice and respect your existing purchases and your rights under consumer law. If you keep playing after changes take effect, you accept the updated terms.

10. Disclaimers

To the extent the law allows, Petlings is provided "as is" and "as available". We don't promise it will be uninterrupted or free of errors. Nothing in these terms excludes warranties or guarantees you are entitled to by law.

11. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special, or consequential damages, or for the loss of virtual items or progress beyond what you paid. Our total liability to you is limited to the greater of the amount you paid us in the 12 months before the claim or US $50.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law. If you are a consumer in the EU, the UK, or a similar jurisdiction, you keep all of your mandatory consumer rights.

12. Apple

These terms are between you and CodeWisp Inc., not Apple. Apple is not responsible for Petlings, its content, or its support. Apple has no warranty obligations beyond refunding the purchase price where applicable. Apple is not responsible for claims relating to the app, including product liability, legal compliance, or intellectual-property claims. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

13. Governing law and disputes

The laws of the State of California, USA, govern these terms, except its rules on conflicts of law. Any dispute will be heard in the state or federal courts in San Francisco County, California. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in your local courts. Please contact us first so we can try to resolve the problem, though you don't have to before using your legal rights.

14. Contact

CodeWisp Inc., 1395 22nd St, San Francisco, CA 94107, USA · petlingsgame@codewisp.ai